The Customers Is Always Right! Right? – Understanding Your Customers Expectations
Mon. April 10: 9:45-11am
A legacy challenge in the HTM service industry has been the “disconnect” between the designed “equipment service plan” of the in-house or outsourced service provider and its true deliverability in supporting and meeting the clinical customer’s business expectations. This session will explore, through a combination of lecture and role playing scenarios, the techniques and methods that will empower, through knowledge to the HTM service professional, the ability to have peer-to-peer customer conversations that can establish a high-comfort level of understanding and trust.